Is your current BPM system right for your business?
The right system will feel like the blissful answer to every question you’ve ever had. It’ll compliment existing software. Employees will see the potential for an increase in productivity, knowledge, and profits — ensuring they stick with it.
And don’t forget about the agility BPM provides, allowing the company to deliver products to customers quickly. While competitors struggle to keep up.
So, does your BPM system have these key features ensuring rewards are piling up at your doorstep?
1. Ease of use
The easier the BPM solution is to use, the better off everyone in contact with it will be. One of the major reasons BPM fails is when we leave employees out of the equation. When employees are not brought in for BPM training, and complaints are ignored, the entire implementation is likely to implode.
Additionally, when BPM integration isn’t aligned to the company’s core system, usage complexity skyrockets. Many systems are designed to work with current business technology to make the transition easier. That is the type of BPM to select.
Otherwise, teams will be forced to handle the manual reporting and transfer of company data to the new system. This becomes an added process that is necessary, but neither productive nor efficient. In fact, it’s counterproductive to what BPM should provide the company; which is increased reliability, efficiency, and productivity by eliminating manual processes in favor of certain automated ones.
2. Ready-to-Use Reports & Analytics
Reports and analytics are necessary to improve upon your company’s processes continuously. Each process must be fine-tuned to deliver the most optimal results. And to do that, we need reports in real-time with data that is usable the moment it’s available.
The point is visibility. Understanding how long steps in a process take, and how often actions are rejected during a test is necessary. Plenty of information is possible when it to comes to understanding and optimizing processes. Settling for bits of data that isn’t usable in the moment is a disservice to your company.
3. 100% Mobile & Cloud Support
Mobile is incredibly important. With the accessibility of smartphones, it’s expected that BPM systems have mobile support. Over the years, we’ve seen mobile users grow. More and more people access information via smartphone. And while desktop compatibility is important, it’s also the standard.
BPM systems are expected to be desktop friendly. It’s 2017 — systems should be 100% mobile supportive as well. We’re on the move, and our technology is developed to keep pace with us. We also need access to BPM information on-the-go. That’s why so many systems also include Cloud support.
But not all. Does yours? Because if it doesn’t, you may be losing the patience of users and the accessibility to key information necessary for optimized business growth.
4. Diagrams & Simulations
Do you use process maps? They are the visual representation that documents how each step in a process connects from start to finish. It’s a type of simulation. And when processes can be seen visibly, it allows for easier optimization.
A common tool for this is BlueWorksLive. It allows the visual documentation of processes through milestones, activities, and steps. It’s quite easy to implement with the right training. You can clearly define objectives, develop plans to optimize various stages, integrate automation for streamlined success and more.
5. Access Gateways
Not all information needs to be accessible by everyone. You will have sensitive data that should only be seen by certain eyes. Meaning, the BPM system you implement must be able to protect this information from prying eyes.
You may require documentation to be read-only. Or hidden by everyone but leadership. Or to prevent specific fields from being edited to remove the opportunity for needless tinkering. Ensure your solution can show areas when specific data is added. Or restrict fields of information to previously assigned roles or people.
- The BPM system with the right features promises strong business growth based on patterns derived from your processes.
- BPM systems should be easy to use to encourage employee participation.
- Reports and data must be readily available and useful in real-time.
- Without mobile and cloud support in your system, you risk following behind those who are intelligently using it to their advantage.
- You need a powerful process map toolkit to represent processes for easy optimization visually.
- And ensure you’re in full control of who has access to what information in your company.