How does BPM and Digital Age Technology Align?
Business Process Management (BPM) is a critical solution to bridging the gap between business, goals, and information technology (IT).
Companies that make use of IT enhancements have an advantage that many without BPM may consider unfair.
How does BPM enable benefits from IT usage that strengthens all organizational processes? It begins with alignment.
Your organization has objectives. It also has methods (or processes) designed to meet those objectives. The two go hand-in-hand.
Without objectives, how does a company grow?
And without a means to successfully reach them, consistently, is there a point?
Well, no. Every business seeks success. And while the vision of what “success” translates into varies on the individual, the drive to reach business goals relies on defined processes.
Objectives may be rigid, but processes must be flexible. It must have the ability to bend to the whim of stakeholders, management, and customers.
BPM is a methodology that aligns business objectives with processes. It uses data and analytics to optimize processes to bring efficient, consistent, and cost-effective solutions. But BPM must be able to align goals with digital advancements.
At our service is artificial intelligence (AI). Cognitive computing enables the identification of customer trends. And the patterns discovered allow stakeholders to consistently provide to the needs of customers, even when those needs fluctuate.
It’s not enough to have this information. You must have it in hand and in real-time. If an opportunity appears, but you lack the means to take advantage, someone else will take your place. Someone who has a BPM system designed to administer detailed data that is readily available.
This all stems from the need for improvement.
AI aligned with BPM technology and methodologies appears to be the future of this movement. Endless amounts of data right at your fingertips — without you needing to search for it yourself — is magnificent. It won’t be long, as the advantages continue to pour in, that cognitive computing and BPM will be necessary to many corporations.
Processes in business will have various focuses. Many will be customer-centric, encouraging engagement and communication with customers to facilitate a powerful experience. But there is also risk awareness, the necessary process that enlightens various risks and their affect rates. Both of these processes must be customized to meet specific needs. Yet they may also intersect too.
Another approach is agile. Processes will require swift redesign to fit the growing and adjustable company needs. If downtime can be reduced without sacrificing quality or accuracy, then this is the method to choose. BPM technology and software that cannot offer agility in this time of rapid transformation, potentially requiring real-time analytics for accurate optimization, will only add to stakeholder stress.
And we can’t forget about automation. It should be a harmonious relationship between human and machine. While guidance by people is necessary for the implementation of automation, eventually the machines handle repetitive tasks. And provide consistent results based on data, analytics, and strict guidelines. Allowing humans (us) to focus on aspects of the business that require true human interaction.
Clearly, the intersection of BPM technology and methodologies and principles align powerfully with IT advancements. We’re excited for this glowing future in business process development and design.
- To meet business goals and reach success, firms are implementing BPM.
- It aligns goals with processes, optimized to drive efficient results.
- With cognitive computing mapping customer behaviors and unlimited information possessed by AI, BPM must align with these tech advancements.