Last week, the world learned about IBM’s partnership with Automation Anywhere.
The reason for this collaboration, is to help business streamline decision-making better than ever before. IBM is enabling business development and optimization with their BPM and ODM toolkit. And Automation Anywhere is providing Robotic Process Automation (bots) to manage repetitive employee tasks.
But what exactly is RPA? How does it work along side BPM?
We need to start by addressing what BPM and RPA are to understand their blossoming and critical relationship for stakeholders and enterprises.
What exactly is BPM?
It’s a systematic approach.
While each company that needs or utilizes BPM does for specific reasoning, BPM enables corporations to increase productivity, enhance workflow effectiveness, reduce or save on expenses, and adapt to competitive landscapes.
BPM improves existing business processes.
Every business has goals. And they also have methods used to reach these aims. But those methods are not necessarily aligned to achieve results.
For instance, if a company relies heavily on online orders but is still using PCs with Windows XP… well, chances are, they’re not receiving or sending orders as swiftly as the competition. This is costing them time, customers, and most importantly: money.
BPM enables teams to address this complicated area and assess what needs to be done in order to increase distribution rates and customer satisfaction.
It’s not always technology that needs an upgrade. Companies may have (and enforce) duplicate processes that strip employees of productivity and time. They may also need to rebuild a process to align with new goals that were once not necessary but has become crucial to overall success.
Monitors processes for further optimization.
When processes are examined, and solutions are in progress, BPM’s job is not finished. It’s only just beginning.
A proper BPM platform will employ the use of tools that will monitor and assess process improvement. It ensures processes are working as intended. And that the processes are aligning with corporate goals.
If there are issues, they need to be found quickly to avoid disruption of services. But they also need to be continuously monitored for increased improvement. Businesses and their needs shift, grow, and change. Processes may require continuous updates to ensure they’re meeting needs as they adjust.
That’s what BPM experts focus on.
One of the many reasons corporations adopt BPM is to assist in decision-making. It should be efficient, effective, and quick. And like processes, the methods and means of decision-making can be upgraded and optimized. Often, the use of automation can be integrated.
And this is where BPM and RPA begin to overlap.
What is RPA?
RPA is software. It’s designed to assist with repetitive tasks that do not require human input, yet employees are often forced to handle them anyway. Corporations may realize their employee’s input, ideas, and strengths are needed elsewhere. Commonly, this is among customer engagement. And so, they use RPA to handle the repeatable tasks continuously .
The use of bots.
RPA uses artificially intelligent bots to manage repetitive task workload, allowing for streamlined decisions. Employees can monitor RPA bots to ensure they’re working as intended (no failures).
Providing more time.
RPA frees hands. That is to say; employees are free to work where they’re most needed. Rather than mindlessly forced to move along repetitive tasks. Human error is common with these tasks. But RPA can provide efficient solutions, consistently.
RPA is technology. It assists BPM. It is a tool to streamline decision-making. It’s a type of software that is placed in charge of other software, so to speak. And with governed, deployed rules, it can handle heavy-loaded repetitive tasks both quickly and successfully.
RPA can’t assess processes as a whole. It can’t provide solutions for corporations. It can’t take an as-is scenario and turn it into the to-be solution.
But it can help in a very particular sector; decision-making. When thought is taken out of repeatable task decision making, the responses can be increased. Allowing for development, distribution, and communication to improve. And this positively affects the bottom line.
BPM and RPA are a good thing. BPM and RPA are an explosive solution for corporations in every industry.
You can realize and take advantage of the solutions BPM provides.